Have questions? Need assistance? We're here to support you.
Found a technical issue or unexpected behavior? Report bugs to help us improve the platform. Include details about what happened, when it occurred, and any error messages you saw.
Notice incorrect pricing, asset details, or missing information? Let us know and we'll work with our data providers to verify and correct the issue.
Discovered a potential security vulnerability? Please report it immediately to support@therareindex.com. We take security seriously and will investigate promptly.
Interested in partnering with Rare Index or accessing our API? Reach out to discuss enterprise solutions, data licensing, and integration opportunities.
Rare Index sends optional newsletters, market alerts, and product updates to users who opt in. These emails include market insights, new feature announcements, and collectibles trends.
You can unsubscribe at any time using the link at the bottom of any email, or by contacting support at support@therareindex.com.
Valuations are estimates based on aggregated third-party market data, historical sales, and proprietary analytics. They may not reflect actual sale prices and are subject to market volatility, item condition, and other factors.
Always verify valuations independently and consult professional appraisers for insurance, estate, or tax purposes. See our Disclaimer for more information.
No. Rare Index does not authenticate, grade, or certify collectibles. RI Certification is a data layer that links to third-party grading authorities (PSA, CGC, Beckett, etc.) and provides provenance information.
Always verify authenticity through recognized third-party grading services before making significant purchases.
Password management is handled through Auth0. On the login page, click "Forgot Password" and follow the instructions to reset your password via email.
If you continue to have issues, contact support at support@therareindex.com.
We're working on a public API for developers, researchers, and institutional partners. If you're interested in early access or have specific use cases, please contact us at support@therareindex.com to discuss partnership opportunities.
We aggregate data from licensed third-party providers, public auction results, market sales data, grading authorities, and first-party inputs. Data sources may vary by category and are subject to change to maintain quality.
See our Documentation for more details on data sources and methodology.
Rare Index offers both free and premium tiers. Basic features like browsing the registry, viewing indices, and tracking a limited portfolio are free. Premium features may require a subscription in the future.
We'll communicate any pricing changes well in advance via email and on the platform.
To delete your account and all associated data, contact support at support@therareindex.com with your request. We'll process account deletions within 30 days and confirm via email.
Note that some information may be retained for legal or regulatory compliance as outlined in our Privacy Policy.